If you think that the only way to retain BPO talents and make them satisfied is to give them higher cash compensations, well, not anymore.

BPO workers now prefer non-cash incentives such as flexible working hours and more paid time off because they are now losing interest in strictly cash compensations. This research is according to XMG Global.

They are now willing to devote more to a company that recognizes and respects their personal and family needs which defines the true quality of life and companies prioritizing these more important things are where high performance and successful retention can be found.

Focusing on quality of life incentives in this current world economic struggle will lessen the pressure on cash incentives and will also foster loyalty and commitment because it addresses the real and important employee needs and concerns.

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